Service Strategy

1. Product introduction and demand analysis


First, the salesperson will provide potential customers with a product introduction of the environmental test chamber, including the functions, application scenarios and technical parameters of different types of environmental test chambers. For example, high and low temperature test chambers, hot and cold shock test chambers, constant temperature and humidity test chambers, etc. At the same time, the salesperson will communicate with the customer to understand the customer's specific needs in order to recommend the most suitable model and configuration.


2. Technical consultation and solution design


Based on the customer's needs, the technicians will provide professional consulting services to help customers choose the right environmental test chamber. This may involve a detailed analysis of the customer's test requirements and designing a test solution that meets the customer's needs. For example, determine the temperature, humidity, pressure and other parameter settings of the test chamber.


3. Order processing and production


Once the customer confirms the purchase intention, the sales team will assist the customer in completing the order processing, including signing a contract, paying a deposit, etc. After that, the production department will start producing environmental test chambers according to the order. Quality control standards will be strictly adhered to during the production process to ensure that each device meets customer expectations.


4. Inspection and acceptance before shipment


Before the environmental test chamber leaves the factory, a series of inspections and tests will be carried out to ensure the quality and performance of the equipment. This includes detailed inspections and technical indicator tests of the equipment's electrical system, control system and safety system, as well as final cleaning, commissioning and calibration. In addition, the manufacturer will provide technical documents, operating manuals and maintenance guides.


5. Delivery and installation


After the goods are delivered to the customer's designated location, the manufacturer will arrange professionals to install and commission the equipment. This includes the placement of the equipment, the connection of water, electricity and gas pipelines, and the preliminary operation test of the equipment. After the installation is completed, the manufacturer will conduct equipment acceptance with the customer to ensure that the equipment can meet the customer's use requirements.


6. Training and after-sales service


In order to ensure that customers can use the environmental test chamber correctly, the manufacturer will provide operation training to teach customers how to operate the equipment and daily maintenance knowledge. In addition, the manufacturer will provide after-sales service, including equipment repair, maintenance and spare parts supply. If there are any questions, customers can contact the manufacturer for support by phone or email.

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